Manyana (“we”, “us”) takes your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our questionnaire and form platform.
Information We Collect
Information You Provide
Account information: Email address, username, name, and password when you sign up or update your profile.
Organisation and usage: Organisation names, form and questionnaire content, and the responses and data you collect through your forms. You are the data controller for respondent data; we process it on your behalf as needed to run the service.
Billing: Payment is processed by Stripe. We do not store your full card details; Stripe’s privacy policy applies to payment data.
Communications: Messages you send to us (e.g. support or contact forms).
Information We Collect Automatically
Usage data: How you use the platform (e.g. pages and features used, actions taken) to operate, secure, and improve the service.
Technical data: Browser type, device type, IP address, and similar technical information.
Cookies and similar technologies: We use cookies and similar technologies where necessary for authentication, security, and essential operation of the service. You can manage cookie preferences in your browser.
How We Use Your Information
We use your information to:
Provide, operate, and maintain Manyana.
Process and store your forms and responses as you direct.
Process payments (via Stripe) for paid plans.
Communicate with you about your account, security, and important service changes.
Improve the service, fix issues, and protect against abuse and security risks.
Comply with legal obligations and enforce our terms.
We do not sell your personal information.
Information Sharing
We may share your information only as follows:
Service providers: With trusted providers (e.g. Stripe for payments, hosting and infrastructure) who help us run the service, under strict confidentiality and data protection commitments.
Legal and safety: When required by law, or to protect our or others’ rights, safety, or property.
Business transfers: In connection with a merger, acquisition, or sale of assets, with notice where required.
We do not sell or rent your data to third parties for their marketing.
Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate data.
Request deletion of your data.
Object to or restrict certain processing.
Data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with a supervisory authority.
To exercise these rights, contact us at privacy@manyana.com. If you are in the UK or EEA, we will respond within the timeframes required by applicable law.
Data Retention
We retain your information for as long as your account is active or as needed to provide the service, resolve disputes, and comply with legal obligations. When you delete your account or data, we will delete or anonymise it in line with our retention and deletion procedures, except where we must keep it for legal reasons.
Data Security
We use industry-standard measures to protect your data, including encryption in transit and at rest where appropriate, access controls, and regular review of our security practices.
International Transfers
Your information may be processed in the United Kingdom or other countries where we or our service providers operate. Where we transfer data outside the UK or EEA, we ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) are in place.
Children
Manyana is not intended for users under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do. We will notify you of significant changes by email or through the platform where appropriate.
Contact Us
For questions about this policy or our privacy practices, contact us at privacy@manyana.com.
